Title of the training

Problem Solving Skills

Duration

1 Day (6 lesson hours)

Purpose and scope

The aim of the Problem Solving Skills training is to provide employees with the knowledge and skills to understand how to identify, analyze and use various techniques to produce solutions to problems encountered at work or in daily life, to adopt a systematic approach and productive attitude in solving problems and to avoid attitudes that prevent problem solving, to reach creative and optimal solutions for problems.

Target audience

Problem Solving Skills training is recommended for all employees who want to improve their problem solving skills and develop more positive solutions in all kinds of organizations.

Trainers

Problem Solving Skills training is given by trainers who have training experience in subjects such as problem solving, root problem analysis, problem solving techniques and creative problem solving practices in institutions or who have research and field studies on these subjects.

Objectives and learning outcomes

Those who have successfully completed the Problem Solving Skills training are expected to;

• Use a creative problem-solving process to solve problems,
• Identify the types of information to be collected and the key questions to be asked in problem solving,
• Understand the importance of defining a problem correctly,
• Identify and use problem definition tools,
• Use basic brainstorming tools to produce solutions,
• Define the problem by examining it from different angles and investigates the root causes,
• Evaluate potential solutions according to criteria and conduct the final analysis to select a solution,
• Comprehend how to define the tasks and resources required to implement solutions,
• Implement solutions and continues to identify areas for improvement,
• Recognize attitudes that hinder problem solving, avoids them, and adopt those that increase the chances of success.

Content

Problem Solving Skills training includes the following topics:

• Problem Solving Method
• Information Gathering
• Identifying the Problem and Identifying the Root Problem
• Brainstorming and Developing Creative Solutions
• Solution Generation Techniques
• Analytics for the Most Suitable Solution
• Solution and Lessons for the Future

Delivery and method

Problem Solving Skills training is applied in the form of face-to-face training. It is recommended to have no more than 20 people in each group to ensure active participation and effective learning in this training. However, if conditions arise that prevent face-to-face training, the training may be delivered remotely by using the Me-Learning© online learning platform and the Actio© meeting management tool.

Trainers guide learners through interaction, group work, and practice in a way that facilitates learning and improves participants’ practice skills. Applied studies are carried out for learners to apply the stages of problem solving, to experience the skills related to creative problem solving, root problem identification, solution generation and solution analysis.

Learning tools and materials

Along with the course presentation as teaching material, case studies and worksheets are used, where learners can practice on the stages of problem solving.

Audio visual and multimedia materials, templates, worksheets and other materials for exercises and practices are prepared by the trainer and distributed to the participants. However, if there is a sufficient number of hardware such as computers, notebooks or tablets in the learning environment, all materials are provided in a digital format and studies are carried out in digital context.

In accordance with our waste reduction policy, printed materials are not distributed in this training unless it is educationally necessary.

Assessment and evaluation

In order to optimize the learning process according to the learners’ needs, the level of readiness of the learners is assessed informally by the trainer at the beginning of the training. The studies carried out by the learners, such as exercises and practices are assessed as indicators of the development / learning and the trainer provides feedback and adjusts learning activities based on them in order to ensure effective learning. In addition, at the end of the training, the Training Evaluation Questionnaire is applied.

All participants who complete the training receive a certificate of participation showing that they have completed the “Problem Solving Skills” training and the name and duration of the training they have received is clearly stated.

Keywords

Problem solving, problem analysis, identifying root problems, problem solving techniques